These terms govern your use of the Astera platform at astera.catering. The platform is operated by Astera Global Inc (“Astera”, “we”). By signing in you agree to them.
Astera is a private business tool, not a public service. Accounts are issued by an administrator to named staff at an organisation that has an agreement with us. There is no self-registration, and an account is not yours to give away.
1. The agreement behind your account
Access is provided under a separate written agreement between Astera and the organisation you work for, which covers commercial terms, service levels, data processing and liability. Those terms are what govern the relationship. If anything on this page conflicts with that agreement, that agreement takes precedence. This page exists so that you, as an individual user, know the rules that apply to your use of the platform.
2. Your account
- Keep your sign-in credentials to yourself. Do not share an account with a colleague.
- Anything done through your account is treated as done by you. The platform records who made each change, and that record is what we and your employer will rely on.
- Tell your administrator immediately if you believe someone else has access to your account.
- Your employer's administrators can create, change, suspend and remove your access, and can see the data in your organisation's account.
3. Acceptable use
You agree not to:
- access data belonging to another organisation, or attempt to work around the permission and tenant boundaries in the platform;
- probe, scan, load-test or attempt to breach the platform, or use it in a way that degrades it for others;
- copy or extract data in bulk, or reverse engineer the platform, except where the law says you may despite this term;
- upload malicious code, or content you have no right to upload, or use the platform for anything unlawful;
- resell, sublicense or provide access to anyone outside your organisation without our written agreement.
We may suspend an account immediately where we reasonably believe it is being used in breach of this section or is putting the platform or other customers at risk.
4. Your organisation's data
Data your organisation enters into the platform belongs to your organisation, not to us. We use it to run the service for you, as described in the privacy policy, and to operate and improve the platform. We do not sell it and we do not share one customer's data with another.
The platform itself, including its software, design, documentation and any improvements we make to it, remains ours.
5. Availability and changes
We develop the platform continuously, and features may be added, changed or withdrawn. Any uptime or support commitment lives in your organisation's agreement with us, not here. We will give reasonable notice of a change that removes a feature your organisation depends on, and of planned maintenance where we can.
6. Third-party services
The platform relies on services we do not control, including identity providers, email delivery, accounting systems and hosting. Where you connect an external account, such as signing in with Google or Microsoft or linking an accounting ledger, your use of that service remains subject to that provider's own terms.
7. No warranty beyond the agreement
Except as set out in your organisation's agreement with us and to the extent the law allows, the platform is provided as it is, without further warranties. In particular, figures the platform calculates, including quotes, costs, margins and tax amounts, are working outputs that need a human check before they are relied on commercially. The platform is a tool for people who know their business, not a substitute for their judgement.
8. Liability
Liability between Astera and your organisation is governed by their agreement with us. As an individual user, nothing here is intended to limit any liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud.
9. Ending access
Your access ends when your employer removes it, when their agreement with us ends, or if we suspend it under section 3. We keep records of past activity after that, as described in the privacy policy, because an audit trail that can be emptied is not an audit trail.
10. Changes to these terms
We may update these terms. The date at the top of this page shows when they last changed, and we will notify the organisations affected of any material change rather than relying on you re-reading this page.
11. Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except where your organisation's agreement with us specifies otherwise, in which case that agreement governs.
12. Contact
Write to privacy@astera.catering.